Professional Disc Repair Service - Potential of Scratch Removal

If you're purchasing our Professional Disc Repair Service to fix scratched video game discs, movies, DVDs, Blu-rays, and music CDs, the chart below provides a general overview of the expected scratch removal results for each disc type.

Please note that not all discs are manufactured the same way. Repair results may vary based on the disc’s construction, material quality, and the severity of the damage.

Important: While our professional-grade disc repair machines deliver exceptional results, there are still limitations to what resurfacing can achieve. To understand what types of disc damage can and cannot be repaired, please review the following disc repair resources to better understand your options before placing your order.

📄 Learn More About Disc Resurfacing & Scratch Removal:

• How the Repair Process Works
• Types of Disc Damage – What Can (and Can’t) Be Fixed
• Scratch Removal Potential (this page)
• Bulk Pricing & Service Level Info
• Disc Repair Outsourcing (For Resellers & Businesses)
• Where to Ship Your Discs

Additional Notes & Guidelines:

• Before ordering, please check for irreparable damage such as cracks, excessive label-side damage, severe gouges, or visible signs of disc rot or layer separation.
• We cannot process discs that are cracked, have stickers on the read or label side, or are otherwise unsafe to run through our resurfacing machines. Please remove any stickers prior to sending.
• Discs with homemade labels (printed adhesive labels or marker writing) may show signs of smearing, spotting, or damage to the paper/sticker label due to the resurfacing process involving solutions and polish. Please consider this before submitting discs with these label types, as restoring the read-side may come at the expense of the label-side’s visual appearance.
• Nintendo GameCube discs may develop circular scuffs or scratches on the label side. This is due to the required adapter trays for small-format discs to fit in our machines. We do what we can to minimize this, however, there is a possibility cosmetic anomalies will occur. Please consider this before sending in GameCube discs for resurfacing.
• Discs with Shiny and/or Clear Labels (Minimal Artwork): These discs — especially older audio CDs — or any disc with clear, reflective, or minimalist label designs — are particularly sensitive during the resurfacing process. After polishing the read-side, residual polish can permanently cling to the label side.
  ◦ With Premium Service, we carefully clean the label side using a CD-safe spray and microfiber cloth. However, this step can still result in ultra-fine scratches or permanent polish residue — even with gentle handling.
  ◦ With Standard Service, the label side is left untouched, and any remaining polish can be cleaned by the customer.
  These outcomes are caused by the disc’s label construction and cannot be predicted before resurfacing. In rare cases, label peeling may also occur. These issues are unpredictable and may not be apparent until after resurfacing is complete. Please consider this before submitting discs with these label types, as restoring the read-side may come at the expense of the label-side’s visual appearance.
• Not all discs can be restored by resurfacing; by purchasing, you agree to our repair attempt. Refunds are not available once service is provided.
• This is not a duplication service — we only repair physical disc surfaces.
• Retro Game Fan is not liable for data loss, original retail value, or damaged/lost media. As with any repair service, there are limitations and inherent or unforeseen risks — no matter how rare.
• If you need a custom disc repair quote (e.g., for 58 or 106 discs), just email us with your quantity and we’ll provide a listing tailored to your needs.
• Minimum order is for 10 discs. You're welcome to send fewer, but please note that the 10-disc order is still the minimum charge.
• We recommend you add shipping insurance when mailing your discs to us. Our free return shipping does not include insurance, however, you may request it at an additional cost.

If you have any questions or need help with your order, contact us. We’re happy to offer honest disc repair guidance, answer your questions, and help determine if our scratch repair service is right for your video game, DVD, or Blu-ray discs.

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